Privacy policy
How Prime Bridge Technology handles the information you share with us. Last updated October 23, 2026.
What we collect
When you send a request through our contact form, we collect your name, email address, phone number and the message you write. When you use our device drop-off form, we also collect details about your device, such as its type, brand, model, serial number and the problem you describe.
When you call, text or email us, we receive your phone number or email address and whatever you choose to tell us.
How we use it
- To reply to your request and schedule service
- To diagnose and repair your device, and to contact you about quotes, parts and pickup
- To keep basic records of the work we've done for you
We don't sell your information, and we don't share it with anyone for their own marketing.
Who else handles it
To run our business, we use a few service providers that process information on our behalf: our website host, Slack and Google (Gmail) to receive form messages, and our repair-tracking system. They handle your information only so we can provide our service.
Advertising and measurement
We may use Google Ads and Google Analytics to understand how people find our website and whether our ads lead to calls or requests. These tools can use cookies or similar technologies to measure visits and actions such as submitting a form or tapping our phone number. You can manage ad personalization in your Google ad settings, and learn more in how Google uses information from sites that use its services.
Your devices and data
When we work on your computer, we only access what we need for the repair. Please never send passwords or payment details through our forms. If we need a password to test a repair, we'll ask you directly.
How long we keep it
We keep request and repair records for as long as we need them to provide service, handle warranty questions and meet our legal obligations, and then delete them.
Your choices
You can ask us to show you, correct or delete the information we hold about you. Contact us using the details below and we'll respond promptly.
Contact us
Prime Bridge Technology
3831 S George Mason Dr, Falls Church, VA 22041
202-217-8990 · info@primebridgetech.com